FAQ (Frequently Asked Questions)
Privacy and Security
Digital Picture of Delivery
Service and Delivery
Scam Check Up
Privacy and Security:
I do not want to share my credit card info over the Internet, could you charge me over the phone? Where should I call?
Yes, you can place your order and choose the "Order Offline" option upon completion. We will contact you shortly to complete your transaction over the phone. You can also FAX a completed Order Form to our US office at: 1-425-905-0094.
Is my order information private?
The information you provide us with regarding yourself is considered private information and will not be shared with others. This includes your name, address, phone, e-mail address, and credit card information. The name and address of the gift recipient, and the card message is shared with the florist, but no one else. Your credit card information will NOT be stored on our web server.
Are there any circumstances where you would share my private information?
In rare circumstances, the private information you provide us with may be shared with appropriate law enforcement or investigative authorities if such action is necessary to:
- comply with the law;
- stop credit card fraud;
- protect against misuse of our website;
- protect the personal safety of our site users or the public;
The purpose of this disclosure would be to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property.
How secure is my information?
When you place an order, you are redirected to the VeriSign Secure Order Form. By choosing the secure form, you establish a safe connection between your computer and our server using Secure Sockets Layers (SSL), an advanced encryption technology used to protect the storage and transfer of your data from unauthorized parties. Your order remains encrypted until it is safely behind the firewall of our order-processing center. Your credit card information will NOT be stored on our web server.
In addtion to the above this site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
Sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, prevent over 99.99%
of hacker crime. Click below to verify.
My credit card has been charged, but the flower delivery is only scheduled to take place in 2 days. Why did you charge my card before attempting delivery?
A credit card is charged real-time when you press the "Submit" button on the payment server. You will receive an email notification from our payment gateway provider VeriSign.
Please note: the charge that appears on your credit card statement will be from: RussianFlora / GOOD CHOICE FLOWERS
Are you affiliated with any dating or marriage agency?
RussianScamCheck.org is an independent organization, and is not affiliated with any dating service and does not share its customers' information with any dating agency.
Digital Picture of Delivery:
Can you guarantee that the digital picture of the recipient will be made?
We cannot guarantee that the digital picture service will be carried out for the following reasons:
- Recipient may decline our request to take her picture. We will not force a person, or take their picture without permission. We respect the privacy and feelings of both our clients, and recipients.
- In certain locations we cannot guarantee that the picture will be made due to the lack of quality photo equipment. Also, please bear in mind that some remote locations may only have ordinary photo cameras, not digital ones. When you select the photograph option, you must agree to these terms.
Will I still be charged for the picture, if it was not made?
No, we do not charge for the photo service when the order is placed. We will only bill you after the picture has been taken. If the picture was not taken, your order total will include the cost of goods and delivery only.
I have requested that you take a digital picture of delivery, but the picture was not attached to the delivery confirmation message. Does that mean that the picture was not taken?
Some florists in smaller cities and towns of the former Soviet Union do not have digital cameras and therefore use an ordinary camera. It may take 7-10 business days to develop the film, process the photos, and send them to our regional office.
Do you offer digital video services?
This service is currently only available in large cities: Moscow, Saint Petersburg, Kiev, Kharkov and Odessa. The cost is $9.95 for a short movie clip (10-45 seconds). There is no guarantee on the length of the clip, as it depends on the recipient's desire to be filmed. You may enquire about the availability of the digital video service in other cities by emailing us. We will contact our regional office and reply as soon as possible. After delivery you will receive an email with the link to download the video file. Due to different variations of digital cameras, some videos may not include sound. When you select the digital video option, you must agree with these terms.
Service and Delivery:
I do not see the city of the recipient in your deliverable cities list. Does that mean you do not provide your services there?
We are able to provide our services in most of the towns and cities of Russia, Armenia and former Soviet Union. Sometimes, if the desired destination is not on our list, it means that an additional fee for distant delivery might apply. Contact us and we will answer all your questions. The amount of the distant delivery fee varies according to the distance, weather and geographical conditions.
Could you tell me the phone number of your florist in the city of delivery?
All customer support issues are handled by the customer support representatives in our international offices via phone and email. They will pass on any of your special instructions to the respective delivery agent in the most efficient manner.
I have the address of the lady, but I don't have her phone number. Will you still be able to deliver my order? What if the recipient is not at home?
You are welcome to place your order without including her phone number. However, if the phone number is not provided, we cannot guarantee delivery on a specific date. Our standard procedure includes contacting the recipient in advance to arrange the most appropriate time for delivery.
If the recipient does not have a phone number, please specify how we should proceed if she/ he is not home at the time of delivery:
- Place a note with the phone number at the door
- Attempt redelivery (additional fee will apply)
You can specify this request in the 'Comments' section of the order form.
I would like to send a gift that is not offered on your site. Do you deliver custom gifts?
Yes, you are welcome to request a special, personalized gift to be delivered. We can accommodate most requests, as long as the item is locally available. To find out more, please email your gift request to us, and we will get back to you as soon as possible with an answer.
Will I receive delivery confirmation?
Yes, at the end of the delivery day (US time) our local offices will send you confirmation of delivery via email. In some cases it may take up to 24 hrs to send this confirmation, as not all of our partners have Internet access. If your order is delayed for some reason, we will notify you of this by email or phone.
How long will it take?
Depending on the location, it may take up to 3-10 business days before you receive an email from us regarding your order. In most major cities, however, we will be able to deliver to the recipient within 2-3 days after payment is completed.
Scam Check Up:
Will the recipient know that I am checking up on them?
RussianScamCheck.org understands the emotional delicacy involving such a service, and therefore treats its recipients' feelings with the utmost respect. Should the recipient turn out to be a real person, your order will be delivered as that of a professional flower service.
Will you send me an email confirming whether the recipient is a scammer or not?
We will send you an email confirming our findings. As a professional company, it is not up to us to offer our opinion. We merely present the facts as they are. You will either be informed that your order was successfully delivered, or, in case it wasn't, you will be given all the details revolving why delivery couldn't take place. From this, you will be able to come to your own conclusions.
You are welcome to submit a scammer to our scammer database, regardless of whether you use our services or not.
How will I know this person is a scammer?
As a courier will personally visit the location you provide us with, we will have physical confirmation of the existence of the address, and its residents. Potential scam cases could include the absence of a street, house or apartment, as well as the presence of completely different people who have never heard of the recipient.
You have made a successful delivery, but I still think the recipient might be a scammer.
Very few scammers provide their real physical addresses. If they were to be exposed, the authorities would have no trouble finding them. If you believe that we could have made a delivery to the wrong person, please ask the recipient if they ever received your order. If the recipient denies receiving your gift, this may be because different people were living at the address you were provided with - also a sign of a scammer.